RETURNS & CANCELLATION POLICY

At KOMO, every product is handcrafted. Minor variations in fabric texture, finish, stitching, color tone, or detailing are a natural part of the handmade process and are not considered defects. Please also note that colors and finishes may appear differently across screens, devices, and lighting conditions.

How Returns Work

1. Contact our team with:
Order ID
Reason for return
Images of the product

International Customers: wearkomo@gmail.com

Please start your message with:

“KOMO Return Request”

This helps our team process your request faster.

2. Our team reviews and approves the return request.
3. The product is returned to us.
4. Once received, our team inspects the product.
5. If approved, Amount is issued to your account within 7-days

⸻

Return Charges

Defective or Incorrect Product

If you receive a defective, damaged, or incorrect product, the return will be processed free of charge.

You can either ship the return product yourself, or request our team to arrange a return pickup. If you choose the pickup option, applicable return shipping charges will apply.

Return shipping charges vary by country, location, and product. Our team will share the applicable return cost during the return process.

⸻

Exchanges

We do not offer direct exchanges.

If you would like a different size or style, you may return the product, and a new item will be sent upon us receiving the older item.

⸻

FINAL NOTE

Returns are introduced as a support measure, not an entitlement. Misuse of return categories impacts operations and pricing for everyone. By placing an order , you agree to abide by the policies above.

Komo's decision after inspection and review is final and binding in all return-related matters. Repeated spamming, harassment, or misuse of support channels after a decision has been communicated will not be entertained. Any customer who continues to spam or misuse communication channels after three warnings will have their number automatically blocked across all support platforms.